Shipping policy

Shipping Policy

Last updated: September 2026

At InnovShop Solutions, we work with trusted suppliers and artisans to offer a variety of products to customers internationally. Shipping times and costs vary depending on the product, destination, and fulfillment location.

Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed.

Some products may require additional processing time. If there is a significant delay, we will contact you using the information provided with your order.

Shipping Destinations

We currently offer shipping to selected destinations, including:

  • United States
  • Selected European countries
  • United Kingdom
  • Selected African countries

Shipping availability may vary by product.

Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

International orders may typically take 5–15 business days after processing, although actual delivery times may vary due to customs, carrier delays, weather, or other circumstances beyond our control.

The estimated delivery time displayed at checkout should be considered the most relevant estimate for your order.

Shipping Costs

Shipping costs are calculated according to the destination, product, shipping method, and applicable shipping rate.

Where free shipping is offered, this will be clearly indicated on the product page or at checkout.

International Orders, Customs & Duties

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

Customs processing may also cause delays beyond the estimated delivery time.

Tracking

Where tracking is available, tracking information will be provided once your order has been shipped.

Please allow some time for tracking information to become active after shipment.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us with your order number so that we can investigate the shipment.

We are not responsible for delays caused by customs, incorrect delivery information provided by the customer, carrier disruptions, or circumstances beyond our reasonable control.

Incorrect Delivery Information

Please ensure that your shipping address is accurate and complete when placing your order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply for reshipment.

Contact Us

If you have questions about shipping or your order, please contact us:

InnovShop Solutions
Email: joemaabo@gmail.com